How to Trouble Shoot Web Hosting Troubles

After choosing your web host in Australia, it is beneficial to prepare a guide that will help trouble shoot some common web hosting problems. Some errors are easy to fix while others require some level of analysis. Below is a list of the most commonly encountered problems.

Problems with setting up your account

If you are a new user you may be in a dilemma about where to log in and what information is required to log in. You can get help from the welcome email sent by the web hosts which contain the account information, IP address, Server name and a URL to login and access your account. User manuals available on the web hosting company’s website can also be a useful source of information.

Error messages

There are two very common error messages that are often reported.

404 or Not found error message – this means that the website was not found on the server.

This may be because your domain name has expired. It’s a good idea to check if your DNS settings are configured correctly.

500 or internal server error message – this means that there is an issue on the server that is hosting the website. This may be because the domain name is pointing to an incorrect location. Make sure to upload the correct index file in the hosting account.

Unable to save the changes made – This happens when the browser is directed to a cached version stored on your computer instead of being directed to the server. The problem can be fixed by clearing the cache in your browser or hitting the refresh button. If the problem persists, cross check if all the files, folders and images are on the server. As filenames are case sensitive, the links will not work if there is case mismatch.

Website is slow to load – If the web server is experiencing high traffic, then it might result in the slow loading of your website. You can cache sections of your website that incur heavy traffic to reduce the lag. Website optimization tools can be used to improve the performance of your website. But if frequent time outs, performance delays and high load times occur frequently, then it’s time for an upgrade.

Mailbox Issues – If you are unable to access your mailbox it may be because of incorrect password or the account has not been configured correctly. If you are not able to send emails from your web mail then first check the configuration of your desktop client. If it is still unresolved, contact your host to check in detail.

Open a ticket – Most host providers have dedicated support staff to help customers with any possible queries. If you are unable to resolve any issues, it is advisable to file a ticket with the service operator. Keeping the error logs, name of services not available and the server address ready will help the customer service representative solve your issue.